GEORGE TOWN, May 7 – A public debate has erupted over the current state and direction of Penang’s tourism sector following remarks made during a Tourism Malaysia press conference on Monday (May 5).
Tourism Malaysia deputy chairman Datuk Yeoh Soon Hin stressed the urgent need for all states to introduce new and innovative tourism products to maintain appeal for returning visitors. Directing his comments at Penang, he questioned the state’s ability to offer anything beyond its familiar staples.
“What new tourism products does Penang have?” Yeoh asked reporters. “We can’t depend solely on George Town and murals forever.”
Yeoh, who is also chairman of the Penang Port Commission (PPC), made the remarks shortly after Penang State Tourism Committee chairman Wong Hon Wai had exited the press conference, having earlier outlined the state’s latest tourism initiatives.
The comments have drawn strong reactions from both current and former tourism officials. Former PPC chairman Datuk Tan Teik Cheng advised Wong not to dismiss valid concerns regarding Penang’s tourism performance. He also took issue with Wong’s public statement accusing Yeoh of “undermining” the state’s tourism sector, describing such a reaction as “unacceptable.”
Tan, who is also Penang MCA chairman, urged a more constructive approach. “Every Penangite wants the state’s tourism sector to thrive.
Brushing off well-meaning feedback does not help the industry move forward,” he said.
In response, Wong stated that he plans to raise the matter with Tourism, Arts, and Culture Minister Datuk Seri Tiong King Sing.
Penang Tourist Guides Association chairman Clement Liang weighed in on the matter, noting the tension between Yeoh and Wong, both of whom are former state tourism leaders. While maintaining neutrality, Liang acknowledged there are areas where Penang tourism can be improved.
He pointed to ongoing infrastructure works that are still years from completion and said traffic congestion remains a major issue, especially during peak seasons. “During festive periods, traffic jams can seriously disrupt travel schedules for cruise ship visitors, who only have eight to ten hours to explore the island,” he said.
Liang also suggested deploying more traffic police or wardens at key junctions and enhancing pedestrian safety in popular areas like Weld Quay and Armenian Street. “These areas are crowded with tourists, many of whom are unfamiliar with local traffic behaviour. Tired and jet-lagged, they may expect vehicles to yield, which doesn’t always happen here.”
While acknowledging that Penang’s heritage and attractions continue to captivate visitors, Liang said basic infrastructure upgrades and traffic solutions could significantly enhance the overall tourist experience – The Star
