PETALING JAYA, – The local tourism industry is strengthening cooperation to ensure safer and more reliable travel experiences for visitors, particularly involving tour bus operations.
Malaysian Association of Tour and Travel Agents (MATTA) president Nigel Wong said standard operating procedures (SOPs) for handling accidents may differ among operators, but drivers are required to report any incidents promptly to their respective travel agencies.
“In more serious situations, agencies will activate their emergency response teams to manage and coordinate the necessary actions,” he said.
Describing Malaysia as a generally safe destination for tour bus travel, Wong noted that certain accidents could occur due to factors beyond a driver’s control, such as road conditions, poor lighting or traffic management issues.
“Safety is not solely about vehicle condition and driver qualifications. It also involves effective traffic management and the quality of road infrastructure,” he said.
Wong added that licensed travel agencies and transport operators are typically insured and are required to comply with minimum safety standards, including the use of GPS tracking systems and onboard safety mechanisms.
“Many operators enforce strict screening processes because any form of driver misconduct can have serious implications for business operations,” he said.
On enforcement matters, Wong said MATTA supports the Tourism, Arts and Culture Ministry (MOTAC) taking a leading role in overseeing tourism vehicles, as the ministry is better placed to understand industry-specific requirements.
He said enforcement would be more effective if coordinated under a ministry familiar with tourism operations, noting that agencies such as the Road Transport Department (JPJ) may not be fully equipped to handle tourism-related incidents.
Meanwhile, Malaysian Inbound Tourism Association (MITA) president Mint Leong said travel agencies must be prepared to respond immediately in the event of a tour bus accident.
“The first step is to notify the police and contact the relevant embassy, as embassies often serve as the main point of contact for affected families,” she said.
She added that agencies must also identify the accident location, account for all passengers, tour guides and drivers, and ensure that medical assistance is promptly provided.
